Company: FNB (First National Bank)
Location: Johannesburg
About the Opportunity
FNB, one of South Africa’s leading financial institutions, is offering an exciting FirstJob Learner opportunity in Johannesburg. This role is ideal for young, ambitious individuals who are eager to kick-start their careers while gaining invaluable work experience and completing a formal, registered qualification.
As a Learner at FNB, you will be part of a professional environment that values innovation, customer service, and personal development. Throughout the program, you will be given structured tasks, training, and mentorship aimed at growing your expertise in the banking sector and preparing you for future career opportunities within the organisation.
Key Responsibilities Include:
- Execute predefined work objectives, such as research, data analysis, administrative duties, process support, and project contributions.
- Identify and escalate potential risks that may lead to increased operational costs.
- Demonstrate strong cost awareness and manage personal impact on business expenses.
- Develop a solid understanding of financial and operational processes and adhere strictly to company standards.
- Uphold FNB’s shared values, service standards, and Treating Customers Fairly (TCF) outcomes during all customer interactions.
- Address customer complaints effectively and take full ownership of resolving issues.
- Collect customer feedback to help improve service delivery and client satisfaction.
- Ensure technical accuracy when advising customers about products and services.
- Work within enhanced operational processes and procedures to maintain efficiency.
- Adhere to quality and compliance standards at all times.
- Investigate innovative methods to improve business processes and contribute ideas to enhance customer service.
- Provide feedback to management regarding potential opportunities for system and process improvements.
Teamwork and Personal Development:
- Embrace FNB’s shared values, including “We strengthens me” by working collaboratively and valuing each individual’s contribution.
- Respect diversity and foster an inclusive work environment.
- Share knowledge and best practices with team members to enhance team performance.
- Create and regularly update your personal development plan.
- Actively engage in continuous learning and improvement, reflecting the core value “I get better and better.”
- Participate in training and development initiatives as part of your qualification requirements.
Additional Information:
- This is a part-time development role with an emphasis on learning while working.
- Learners must meet all formal qualification requirements throughout the period of employment.
- Additional work-related training will be provided where necessary to ensure success in the role.
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