Location: Randburg, Gauteng
Start Date: Immediate
Contract Type: Full-time / Project-Based Contract
Are you fluent in Swati (siSwati) and passionate about communication and customer interaction? Are you looking to grow your experience with a global leader in research and analytics?
Then this opportunity is for you!
IPSOS South Africa, a leading international market research company operating in over 90 countries, is looking to recruit six (6) dedicated and fluent Swati-speaking Call Centre Agents to join their dynamic call centre team in Randburg. This role is ideal for individuals who are articulate, professional, and have a keen interest in conducting telephonic research and surveys.
This is a chance to work with a world-renowned company that values quality, diversity, integrity, and innovation—offering meaningful experience in the ever-growing field of market research.
About IPSOS
IPSOS is one of the largest survey-based research firms in the world. Specializing in market and social research, media measurement, and public opinion polling, IPSOS provides strategic insights to governments, NGOs, and private companies. Joining IPSOS means joining a network of skilled professionals contributing to data-driven decision-making worldwide.
Position Summary:
- Job Title: Call Centre Agent
- Language Requirement: Must be fluent in Swati (siSwati)
- Number of Vacancies: 6
- Company: IPSOS South Africa
- Office Location: Randburg, Johannesburg
- Reporting To: Call Centre Supervisor / Project Manager
- Working Hours: Shift-based (flexible availability may be required)
Key Responsibilities:
As a Call Centre Agent at IPSOS, you will be responsible for:
- Conducting telephonic interviews, surveys, and research calls in Swati and English
- Following structured scripts and guidelines with consistency
- Accurately recording responses into the system or designated software
- Maintaining a professional and courteous tone at all times
- Handling data with confidentiality and integrity
- Meeting daily and weekly performance metrics including call volume and quality targets
- Participating in team meetings, training, and performance reviews
- Working collaboratively with team members and supervisors to achieve project goals
Minimum Requirements:
To be considered for this position, applicants must meet the following criteria:
- Grade 12 / Matric Certificate is mandatory
- Fluency in Swati is essential (both spoken and understood clearly)
- 6 months to 1 year of call centre or customer service experience
- Strong communication and interpersonal skills
- Comfortable speaking on the phone for long periods
- Ability to follow instructions and adhere to scripts
- Basic computer literacy (typing, navigating software, email use)
- Strong attention to detail and data accuracy
- Punctuality, reliability, and the ability to work independently or in a team
- Willingness to work shifts, weekends, or extended hours if required
What IPSOS Offers:
- The opportunity to work for a globally respected brand
- Competitive hourly rate and incentives for meeting KPIs
- Valuable on-the-job training and professional development
- A vibrant and inclusive work culture
- Access to research tools, systems, and processes used worldwide
- Potential for contract renewal or internal promotion based on performance
- Certificate of experience and reference letters upon completion (for qualifying candidates)
How to Apply:
If you meet the above requirements and are ready to be part of an international team focused on impactful data and insights, follow these steps:
- Prepare your updated CV (with correct contact details and relevant experience)
- Email your CV to: jobsgp@tmskpi.com
- Use this subject line: Swati Agent
(Applications without the correct subject line may not be processed.) - Optional: Attach supporting documents (Matric certificate, reference letters)
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